1 Message
Xfinity Support
I am being charged for a movie I did not purchase or rent "Party Dream HD Movie" $7.99. I want that removed. Thank you.
1 Message
I am being charged for a movie I did not purchase or rent "Party Dream HD Movie" $7.99. I want that removed. Thank you.
EG
Expert
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111.2K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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2.3K Messages
1 year ago
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BruceW
Gold Problem Solver
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26.5K Messages
1 year ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
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