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Monday, June 10th, 2024 2:31 PM

Xfinity Support

I am being charged for a movie I did not purchase or rent "Party Dream HD Movie" $7.99. I want that removed. Thank you.

Expert

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104.6K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.2K Messages

1 month ago

 

user_1z8klg Thank you so much for you post for help with this purchase/rental. You can always use the Xfinity assistant for issues like this so you are not waiting around for help but I can definitely assist you if are still in need. I would be happy to check on how it was purchased and if not watched I would be happy to get that taken care of for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

Gold Problem Solver

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25.7K Messages

1 month ago

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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