Xfinity Support

I am unable to add a bank account to my Xfinity Billing because it says “Customer has been blocked from using bank instrument”

I need to add a checking account and auto pay to my Xfinity account. I called customer service and a ticket was opened up and I have not had the issue resolved.

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user_67a165

2 Messages

2 years ago

Note: this occurs in the Web based login in multiple browsers / is not a browser issue. It’s an issue on Xfinitys back end.

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Hello, @user_67a165. I'm sorry to hear you're unable to add your bank account to activate the autopay service due to this error message. I'd be more than happy to review your account to check out the status of this ticket that was opened on your behalf.

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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Billing

user_67a165

Xfinity Support

user_67a165

XfinityRaul

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