Visitor
•
1 Message
Xfinity Support
Hi,
I have two issues I'd like to resolve:
a) I want to move to internet-only plan (remove TV and voice from my existing plan).
b) I have a charge on my bill for a 'digital converter'. I have never had nor used this equipment. I would like this refunded.
Thanks!
Accepted Solution
XfinityDilary
Official Employee
•
2.6K Messages
2 years ago
Hello, @user_6e00e7! Thanks for reaching out to Digital Care for assistance with your billing and equipment concerns. We'd be happy to help with any changes. Could you please send our team a private message with your name and service address? Our team can most definitely take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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