U

Visitor

 • 

1 Message

Thu, Nov 24, 2022 5:40 PM

Xfinity support

I’ve payed my Xfinity bill and now my services won’t turn back on and says I don’t have a service allocated with my address 

EG

Expert

 • 

96.7K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

770 Messages

2 days ago

Hello@user_b0d544! Thank you for reaching out to our community Forum. Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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