Xfinity support forum

Hi there! Thanks for reaching out! That definitely sounds frustrating, especially since paperless billing is already turned off. Let’s take a closer look at what may be going on. Is the mailing address currently listed on your account still correct? Also, just a friendly reminder, please avoid sharing any personal information publicly. We want to make sure your information stays secure. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.