Thank you for reaching out to us here @Thomphan. We can definitely assist you with that request from here. Could you send me a direct message with the full name and complete address for your service?
Hi, thanks for the prompt reply. I actually just came across the Live Advisor button, so I was able to use that to cancel my Unlimited Data. Please feel free to close this ticket.
That is great to hear @Thomphan. I am glad to hear you were able to find that option, and get that handled. I do hope you have a great rest of your night.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
•
1.7K Messages
1 day ago
Thank you for reaching out to us here @Thomphan. We can definitely assist you with that request from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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