T

Visitor

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2 Messages

Thursday, May 1st, 2025 12:46 AM

Xfinity Support: Cancel My Unlimited Data

Hi, can someone please help to cancel my Unlimited Data add-on? Thanks!

Official Employee

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1.7K Messages

1 day ago

Thank you for reaching out to us here @Thomphan. We can definitely assist you with that request from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Visitor

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2 Messages

Hi, thanks for the prompt reply.  I actually just came across the Live Advisor button, so I was able to use that to cancel my Unlimited Data.  Please feel free to close this ticket.

Official Employee

 • 

1.7K Messages

That is great to hear @Thomphan. I am glad to hear you were able to find that option, and get that handled. I do hope you have a great rest of your night. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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