Visitor
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1 Message
Xfinity support added phone line, watch line without my consent
I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am being charged.
This is the second time I am experiencing a fraud from them. They originally sold me to stay on xfinity by offering me a free iPad but after a few months xfinity silently started charging for the ipad and the line which was supposed to be free.
Now, in order to cancel xfinity does not have a portal but instead we should call the customer support. I lost trust in the customer support as they would not cancel the mobile services and I keep getting charged. Unsure how to mitigate from here. Should I sue xfinity for this fraud?
XfinitySean
Official Employee
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383 Messages
8 hours ago
Thanks for taking the time to reach out through our community forums, user_kgup13. This is not at all the experience we want for our customers when adding services, and I apologize that a mobile line was added without your consent. You've come to the right place, and our team would be more than happy to review your account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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