Visitor
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6 Messages
Xfinity Still Charging my Card After Number Port
I ported my number to a new provider back in October 2023. Every month, I am still being charged on my bank card for service that I no longer have. I've tried going through Xfinity Mobile support but they have not corrected the issue and refunded my card yet.
XfinityBillie
Official Employee
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2.9K Messages
10 months ago
@user_a95b88 Thank you for taking the time to reach out to us here on our Xfinity Forums. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. Have you already tried both of these methods to contact support?
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itsmytime_2024
1 Message
10 months ago
The same thing has happened to me and began the same month. Xfinity continues to charge after the porting of a number. They will then say that those bills are due for those months. They are aware of the port authorization request, so they can see that much. I suggest making an in person appointment at a Xfinity mobile store and file a complaint with the BBB. Gather your evidence so that you can provide the bills from the new provider showing the overlapping of services. The call logs from the new provider shows the date of service you had been paying for since the desire to switch. At that point it is clear that you had switched. Dispute the bogus charges with your bank or credit card provider, providing proof of the new service dates. I looked into my bills from both Xfinity and AT&T and see that Xfinity continued (and continues SMH) to charge me for services well into and after my new phone services began. They will be paying a FCC fine or class action settlement soon if they don't get this corrected. Best wishes, I am just beginning my fight, as they just charged my card an hour ago.
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user_djbdql
2 Messages
6 months ago
Xfinity is giving a lot of trouble. My account is closed six months ago and still I am getting charged. I discussed a many times with Xfinity phone customer service number and chat but Xfnity keep charging me. I have seen Xfinity doing this for many customers online. i have called and chatted with Xfinity to remove the charges many times but still the issue is not solved.
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