Visitor
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1 Message
Xfinity still charging and threatening collections after a support agent confirmed I owed $0.00
This has been a frustrating mess and at this point I'm likely to file an FCC complaint.
I moved out of my residence where I had Xfinity internet service to a location where internet service is already provided.
Called on 1/6 to cancel my service and the agent confirms they will cancel my service.
I then receive another monthly bill, so I call on 2/19 and the agent is able to retrieve the info from the 1/6 call and tells me that they never cancelled the service despite saying they would. They say I owe the billing for January. Why would I owe money for a service they failed to cancel at a location I no longer reside at? After talking more with the agent they confirm cancelling the service, talk to billing and say that the amount billed would be cancelled and the balance would be $0.00.
Now the balance is not updated, I'm receiving texts saying to pay the balance otherwise it gets sent to collections, and I've called 3 times on 4/17 with no resolution, I just keep being told to call back.
This is ridiculous and I recommend the reader beware of scammy and abusive practice like this.
XfinitySeth
Official Employee
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1K Messages
12 hours ago
Hey there romeroja6 👋 I appreciate you stopping by to let us know what's been going on with the billing for your previous account, and you're in the right place for help! We infinitely appreciate any amount of time you spent with us, so the last thing we want is for you to be tied up with any outstanding balances that shouldn't be there. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can start looking into things further from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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