I was assisted by a very kind, professional and patient customer service Rep by name of Zarvan my concern were answered thank you Xfinity for helping this old lady
Good afternoon @user_kbb0lf, and thank you for reaching out on our Community Forums. With ACP ending, I know it's stressful for a lot of our valuable customers, rest assured you've reached the right team to help. We're happy to help look at plans to do what we can to help keep your rate as affordable as possible. I also want to make you aware that existing Internet ACP customers qualify to downgrade to our wonderful Internet Essentials and Internet Essentials Plus programs as well as additional Retention offers.
If you are interested in our amazing Internet Essentials program, I encourage you to reach out to our dedicated Internet Essentials Call Center, they are available from 8:00 a.m.–12:00 a.m. Eastern Time (ET), seven days a week at 1-855-846-8376. If you'd like for our dedicated Communities team here to take a look at other offers, please send us a Direct Message with your first and last name along with the service address on the account at your earliest convenience. To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Awesome @user_kbb0lf, I'm so happy to hear that one of our amazing reps was able to help and provide you with a positive experience, that's always what we like to hear from our customers! If there is anything further we can do for you, please let us know. We appreciate you continuing to be a loyal XFINITY customer, and are here for if there is anything else you need. 😀
EG
Expert
•
110.6K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
XfinityAlyssaA
Official Employee
•
1.9K Messages
1 year ago
Good afternoon @user_kbb0lf, and thank you for reaching out on our Community Forums. With ACP ending, I know it's stressful for a lot of our valuable customers, rest assured you've reached the right team to help. We're happy to help look at plans to do what we can to help keep your rate as affordable as possible. I also want to make you aware that existing Internet ACP customers qualify to downgrade to our wonderful Internet Essentials and Internet Essentials Plus programs as well as additional Retention offers.
If you are interested in our amazing Internet Essentials program, I encourage you to reach out to our dedicated Internet Essentials Call Center, they are available from 8:00 a.m.–12:00 a.m. Eastern Time (ET), seven days a week at 1-855-846-8376. If you'd like for our dedicated Communities team here to take a look at other offers, please send us a Direct Message with your first and last name along with the service address on the account at your earliest convenience. To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
We look forward to working with you further!
0
0
XfinityAlyssaA
Official Employee
•
1.9K Messages
1 year ago
Awesome @user_kbb0lf, I'm so happy to hear that one of our amazing reps was able to help and provide you with a positive experience, that's always what we like to hear from our customers! If there is anything further we can do for you, please let us know. We appreciate you continuing to be a loyal XFINITY customer, and are here for if there is anything else you need. 😀
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