Xfinity service still off after payment plan setup and payment

Still don't have service after payment of the payment plan and setup. I have confirmation but service still off.

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EG

Expert

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112.2K Messages

7 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.9K Messages

7 days ago

Thank you @EG for bringing more visibility to this post!

user_5j2dv5 Thank you for contacting us about your service concerns. Was your payment in the amount of your current past due balance?

If you scheduled a payment previously but your past due changed this may cause issues with your service returning after payment.

Services should be restored immediately after a past due payment is made.

If you are still experiencing trouble, please send us a direct message with your full name and service address, feel free to include the amount and date of the payment.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

3

U

@XfinityEva it's not about the past due payment. It's the payment installment plan. I have contacted directly and no one seems to know what I'm talking about. I have screen shots of all of it.how do I share

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7 days ago

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XfinityEricB

Official Employee

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2.4K Messages

user_5j2dv5 We should be able to review the account to find any payment plans in place, but we need you to reach out to us through direct message with the requested information to locate your account please.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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EG

Expert

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112.2K Messages

YW @XfinityEva !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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6 days ago

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U

user_5j2dv5

Visitor

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5 Messages

7 days ago

I was literally yelled at by phone agent who says this doesn't exist. But I have screen shots of payment plan and where I paid and it's overall plan. Please someone help get my service on we are in desperate need of the wifi.

Note: This comment was created from a merged conversation originally titled Installment Plan still not reflected on account

1

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EG

Expert

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112.2K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

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7 days ago

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Billing

user_5j2dv5

Xfinity service still off after payment plan setup and payment

EG

XfinityEva

user_5j2dv5

XfinityEricB

EG

user_5j2dv5

EG

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