Xfinity Service Cancellation

Hi user_6ujqou! Thanks for visiting our Xfinity Forum. We certainly do not want to lose you as a customer, but we very much appreciate the time you've been with us. My team is here to help and can assist you with disconnecting your account. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message