Xfinity Scam

I am following up on ticket [Edited: "Personal Information"]. I have not yet received my compensation for what Xfinity's lack of accountability. Xfinity was aware of a scam and did not warn or notify customers in any form. I was taken for $960.00 and want to be compensated for that scam as Xfinity knew it was happening and did nothing. Why? Please follow up and at least provide an account credit for $960.00. Thank you.