2 Messages
Xfinity said I would be refunded [Edited]
Xfinity is now saying that they aren’t refunding me anything. They are saying there is no record of my refund or conversation. Well here is the screenshot. [Edited: "Inflammatory"]
2 Messages
Xfinity is now saying that they aren’t refunding me anything. They are saying there is no record of my refund or conversation. Well here is the screenshot. [Edited: "Inflammatory"]
XfinityBillie
Official Employee
•
2.8K Messages
3 months ago
@user_kqmm3v Thank you for taking the time to reach out to us here on our Xfinity Forums. I'd be more than happy to take a look at the account and see what's happening with the refund. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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