Xfinity Rewards - Camera - Never Wanted, Never Confirmed, Sent Anyway, Returned and Still Charged.

A month or two ago, while looking at the xfinity rewards page, I clicked on a page about a free camera.  That's all I did - click the link.  There was never a confirmation page, an order page - nothing.   I had no intention of getting the camera but I guess it was a mistake on your end as many people were sent the camera without their confirmation.  

After I received an email about my "order", I tried to cancel through chat.   They assured me that the product was canceled and that I would not receive it. 

On March 6, I received another email saying my "order" was on the way with shipping details.  Obviously the chat was unsuccessful. 

I took the camera to my local Xfinity store on March 16 to get it off my account.   It was never opened - I never wanted it.   After a long wait, the manager there told me it was taken care of and took the camera.  He said he documented this on my account.   He also said I was the fifth person that day trying to return these unwanted cameras.

On my drive home, I got an email from Xfinity stating that my "order" was completed and it showed my bill increasing $60 for an installation of a camera. 

I called customer service again and they said to wait as it probably was a processing issue and that it would be cleared out when the next bill processes. 

I received an email for my new bill yesterday and it still shows the $60 fee on the bill for something I never requested, confirmed, or asked for, and that was promptly returned to the store with the assurance that it was taken care of.  

I need this taken off my bill for good - I have already wasted too much of my time with this debacle.   Thank you.