Xfinity retention and agents scammed me

After moving addresses, I was planning on cancelling my Xfinity service and moving to Frontier to take advantage of their Fiber Optic capabilities.  I called to cancel my service with Xfinity on Sept 7th 2024.  When trying to cancel, I was repeatedly offered increasingly lower and lower pricing per month for the same speed I currently had (800mbps).  Eventually the agent offered me $35/mo for the same speed, if I kept them as my provider at my new address.  $35/mo was a good price and made me reconsider switching.  I agreed.

Fast forward to now, I was charged $60/mo for my internet bill.  When reaching out to an agent to settle the discrepancy, I was assured it must be an error.  She sent me a contract to sign so that I could start paying $35/mo for the service.  I looked it over, and it was detailing $55/mo, not $35.  I expressed my concern, and said I was reluctant to sign as this isn't the price she was telling me.  I wanted to make sure we were looking at the same document.  She assured me if I signed it that the detailed $55/mo for 24mo for 800mbps would come down to $35/mo for 24mo after discounts.  I signed, then a month later I was charged almost double.

Every agent I've reached out to since then has given me the run-around and told me my plan is for $50/mo.  Eventually I came across one guy that finally told me straight-up that they lied to me.  Lying to retain an account and stealing money is what these guys are about.  Oh, and here is the conversation with the agent.  Never believe a word Xfinity says.