Visitor

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1 Message

Thursday, July 23rd, 2026 9:13 PM

XFINITY refund - Debit card expired

Hi,

this is in regard to my XFINITY account ending in 7802

This is regarding the refund for $89.39
Can you please check on it and provide the refund. For the refunds generally the expectation is it automatically to go to the original mode of payment but it didn’t.
Also I am not sure of the refund card since I did not choose that option.
I was also out of country for more than 6 months last year and so the refund card was misplaced and was later found after it had expired.
So can you please look this a I’m and let me know if you need any more information and send a replacement card or refund? 
Thanks
Oldest First
Selected Oldest First

Official Employee

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3.7K Messages

10 hours ago

 

user_9wpnrc - Hello! We'd be happy to take a look to see if the card can be reissued. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

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