Visitor
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2 Messages
Xfinity raising monthly cost without notification
Xfinity raised my monthly Internet bill from $35 to $79 without any notification. Called customer service and all they did was try to sell me an even higher monthly plan. I will be cancelling my Internet with Xfinity and switching to AT&T. Customer service is a joke.
XfinityKei
Official Employee
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1.4K Messages
13 days ago
@ckwagner69 I'm sorry to hear about your experience. I know having unexpected charges are never fun. As a friendly reminder we offer a few ways to check your bill. Our famous website at https://www.xfinity.com/overview and our free XFINITY app are both great ways to check your bill and plan.
If you have a promotional discount it will be listed on page three along with the end date. If you do not check your bills often I recommend adding that date to your calendar. We also list our important notices, channel changes, price changes and more on your bill. We also store the last two years there for you to view.
I have a link that goes into how to understand your bill with a line by line breakdown here https://www.xfinity.com/support/articles/new-bill-design.
Can you please direct message me your first and last name along with your full service address so that I can assist with you bill and review our options to help you lower it.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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