Visitor
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1 Message
Xfinity promotional plans
I am a longtime Xfinity customer and need to lower the cost for my services. I see that you have five year plans that are much less expensive than my current plan but seem to be only offered to new customers. If I am unable to achieve lower prices, I will have to cancel my plan. It seems a shame that long term 14 year+ customers of Xfinity cannot enjoy the same savings as new customers.
XfinityQuemekia
Official Employee
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1K Messages
16 hours ago
Greetings @user_40465f! We are so grateful to have had you in the Xfinity family for over 14 years! Your long-term loyalty means a lot to us, and I completely understand how it feels when new customer deals catch your eye. These initial offers are designed to help new users get started, just as we did for you when you first signed up. We’d love to find ways to help you save on your current plan, let’s take a look at your account together to see what offers we have for you.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.
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