1 Message
XFINITY Promotion
I was offered a new promotion after my initial two year internet plan expired. The first offer back in September offered me a new two year promotion with a “free” iPad and $65 /month of 1Gbps Internet instead of 300mbps. I accepted the plan but I was unable to receive my iPad due to not being home on delivery day. Without my knowledge XFINITY cancelled that offer and charged me for the base 1gbps rate. I called to complain and then they offered me a new promotion for a mobile plan with Internet. 3 lines with unlimited data. It came with a “free iPad and free Motorola 5G” plus one additional phone line. All of this was supposed to be wrapped with my internet bill to total ~$75/ month. I was just charged nearly $200 for the last 2 months and I called to get this clarified and was told there’s nothing they could do and that the promotion did not exist. I got SCAMMED by XFINITY. Do not take any promotions from them they just lie to you for months and promise a rate that doesn’t exist and will pull the rug from under your feet.
XfinityDilary
Official Employee
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2.1K Messages
3 months ago
Thanks for posting on our Community Forums to let us know of your situation, user_ydts0f. I'm sorry to hear about the offer and your experience when trying to get the Xfinity Mobile discount fixed. We'd like to help report the agent that offered the promotion and get this fixed. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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