Visitor

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1 Message

Wednesday, July 8th, 2026 3:59 PM

Closed

xfinity promo expired

I'm looking to see what steps are needed to go back to paying the promo price since a near 100% increase is far too much

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Official Employee

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3K Messages

2 hours ago

Greetings, @user_tsksi0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Official Employee

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3K Messages

38 minutes ago

Thank you for sending us a direct message, @user_tsksi0. I am so glad we were able to find an amazing new promotion that gave you a nice speed upgrade, and a great new rate that was pretty close to your last promotion. I really appreciate your efforts to work with us today. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week!

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