Visitor
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1 Message
Xfinity prepaid card
My Xfinity prepaid card is not working. I have activated it and added it to my account. I have tried using it on various platforms and nothing works. It is not expired. I have tried contacting customer support and they are not able to help
XfinityMelinda
Official Employee
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221 Messages
4 hours ago
Congratulations on your prepaid card, @user_v4w6vp! I wish I had one! 😀 Really, I apologize you are having issues with using your card! Let's see what I can do to help you out and get you to enjoying the use of your card!
First, ensure that you have met all eligibility requirements for the promotional offer. You can check the status of your prepaid card through our Xfinity incentive tracker. Second, has your card been newly activated, as our prepaid cards expire six months from the issue date, and unused funds will be lost after this date. And, lastly, ensure you are using the card at locations that accept Debit Mastercard.
You can find more information from our helpful article: https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
Let us know, as we're here to help!
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