Xfinity phone bill showing up ever month even though i signed an order with one year of free xfinity mobile

On dec 4th 2025, i signed an order talking with an xfinity associate from loyalty department for an internet package. This order has a promotion of one year of free xfinity mobile after activation and a 100$ virtual mastercard. I qualify for both of these. I did have a phone line with xfinity back in 2022 which was cancelled back then and the associate did confirm that i still qualify for free phone line promotion after getting this new line. Since then i am seeing 42.25$ (including tax) mobile bill every month in my account.  When talking with associates via chat some say there is ticket opened for this issue and will be solved, some say they dnt see any ticket and just give me credit to clean this up. I am seeing new bill with same amount again and need support here why is my phone bill issue not being resolved and where is the virtual mastercard ?. I cannot keep on chating every month for same issue for something that was sold to me as a promotion by the associate. I do have transcripts of all the chat for evidence and willing to file FCC complaint if this is not taken seriously. Can someone please look into this ?