Xfinity payment issue

I have had one of the most frustrating and disappointing experiences with Xfinity over the past several years.

About five years ago, when I initially moved, I provided my correct address, yet my equipment was sent to the wrong location. This created unnecessary complications right from the start.

After moving again, instead of properly transferring my existing service, Xfinity opened an entirely new account without my knowledge or proper access. To make matters worse, I was never given the necessary information to access or manage this account, leaving me completely in the dark.

Since then, every attempt to resolve these issues has been exhausting. Calling customer service leads to little to no resolution, and using the online chat system has only resulted in further errors and mismanagement of my account. Each interaction seems to create more problems rather than fix the existing ones.

Most recently, I have been charged excessive and duplicate amounts over $900 in a single month without clear explanation. These unauthorized or repeated withdrawals have directly impacted my ability to manage essential financial obligations, including rent.

This level of disorganization, lack of accountability, and poor customer service is unacceptable. Customers should not have to fight this hard just to have their accounts handled correctly.

I sincerely hope Xfinity takes accountability and improves both their billing practices and customer support, because no customer should have to go through this.