2 Messages
Xfinity Owes Me Money
Over the course of the last 6 months, I have gone through hours of hold times and weeks of waiting for call backs attempting to get refunded money. I called to cancel my service, in December and was told I'd be receiving a refund for the month of January. Instead of receiving a refund, I was charged for the next 3 months and as I couldn't get a hold of anyone through customer service, I removed my payment info immediately after seeing the charges. They repeatedly attempted to charge me, and are now claiming I owe THEM over 200 dollars and have sent collections agencies to contact me. I've returned all of my equipment and I have 0 data usage on my account since I originally called to cancel in December.
2 weeks ago I was finally able to get a hold of a representative that created an escalation ticket to try and get me my money back. I have received 0 updates and am unable to get any information on the status of the ticket. I am ready to contact my attorney and pursue for the money I'm owed, this has been an extreme hassle.
XfinityMarcos
Official Employee
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1.9K Messages
3 months ago
Hello user_0n25m3, I can see how this would be super frustrating to still be working on this issue from the beginning of the year. I have your back and will do all I can to find a resolution for you regarding your refund request. I'll need to look more into your account to do so. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_0n25m3
2 Messages
3 months ago
This has still not been resolved
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