Xfinity OWES me 5 months of back pay

I canceled my account in June 2024 when I moved before that month's billing cycle and the cancellation never went through. I have been charged for 5 months for a service that I do not use.

I have spoken to multiple people by phone and they have assured me that my account would be cancelled immediately, I would receive a confirmation email and a full refund for the last 5 months. It is November 2024 and I was just charged again for this service. I am fed up and will be disputing with my bank.

The cancellation number that I was most recently given is: [Edit: PII]

This is [Edit Inflammatory].

Responses

XfinityMartyR

Official Employee

•

1.5K Messages

18 hours ago

user_nb43i4 Thanks for reaching out! This is definitely not the experience you, or anyone should have when working with our teams. We would be more than happy to review your account, and ensure it has been canceled so you no longer are billed. Please send us a direct message!

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_nb43i4

Xfinity OWES me 5 months of back pay

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