2 Messages
XFINITY OVERCHARGING $700
Hello,
I began my contract with Xfinity in 2022 at $35, and it has gone up to $67, and again $72. I also have an extremely slow service of 50mbps!! They are charging $25 for 150mbps! I calculated the amount charged over this time and it has been over $700 of an overcharged amount!! This is ridiculous and disgusting. I am writing for a full refund and wanting to terminate this contract.
XfinityChristy
Official Employee
•
2.2K Messages
1 year ago
@user_56ku1m Thank you for taking the time to reach out to us via our Xfinity Community Forum. It sounds like the promotion you were on has ended causing the credits for the promotion to fall off your billing. I would be happy to go over your account with you and see how I can help assist you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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