Xfinity On Line Customer Service

Tonight Oct. 17 around 10:30pm, Aditya jumped in the chat after Shruti. He said he would help to resolve my issue. What I need is hopefully he could help to lower my monthly bill with loyalty discount. Afterwards, he told me that he could grant me total $40.00 credit on my next two bills. When I asked again about if he could lower my monthly bill as I had been a customer for years and my data usage is low & under 90GB per month. Then without any response and just let me hang in the chat for hour without any feed back of yes or no.

This is definitely a terrible way to handle with a loyal customer.

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user_9i0yek

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2 Messages

11 hours ago

to correct, the agent let me hung in there is Shruti and not Aditya

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XfinityEricB

Official Employee

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2.6K Messages

user_9i0yek That certainly isn't the experience we want for customers when they reach out for help, and I'm more than happy to look into any discounts I can provide you. I'll also have the agent reported as well.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

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An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

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5 hours ago

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Billing

user_9i0yek

Xfinity On Line Customer Service

user_9i0yek

XfinityEricB

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