Xfinity offered me a specific promo (in writing!), now refuses to give me the deal

I have a written transcript of an Xfinity employee promising me a deal of $40/month at 300 mbps.

Upon preparing to get this deal activated, a different online agent gave me a lengthy run around (despite me sending them the transcript which included the exact details of the promised promo), ultimately telling me the deal was not available now (though somehow he still offered me a deal close to the original, this time “150mbps of speed where your monthly charges will be $40/month including autopay discount of $10 enrolled with checking account”...).

Then after multiple failed attempts to speak to a human being through Xfinity’s customer service number (I’m pretty sure Xfinity’s goal is to NOT speak to customers so they can’t cancel their account or speak to them about their ludicrous price hiking scheme), I filed a complaint through the Federal Communications Commission. I received a call the next day and was told that the best deal available for me was “60/month”(!). This was even AFTER sharing the transcript of the $40/month deal I was originally offered and pointing out the fact that new customers in my area receive the same package for $35/month! (You would think being a loyal, paying customer of many years would afford one at least a deal comparable to what a new customer receives…).

With this new development I filed a follow up complaint with the Federal Communications Commission and Better Business Bureau, receiving a call from another Xfinity employee who told me the original Xfinity employee essentially LIED to me about the deal he offered (SERIOUSLY?!?) and that no deals could be given to me because they weren’t “available”. I was then offered me the same ridiculous $60/month deal (again, after already being promised – IN WRITING – two different $40/month deals). At this point I asked to be transferred to this employee’s boss, but he refused to give me his contact information or transfer me to speak with him, thus failing to resolve these issues.