4 Messages
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up, so I have proof about the offer. I went through the trouble of porting in my number for this offer. Please help in fixing this billing issue. I hope Xfinity will honor the offer they put into my account. Thank you.
Accepted Solution
XfinityThomasC
Official Employee
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3.2K Messages
7 days ago
Hello, @user_aby18s Thanks for reaching out to us on the forums! We can help with this mobile billing issue. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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XfinityRichard
Official Employee
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3K Messages
2 hours ago
It was a pleasure, @user_aby18s working with you in private and getting your Xfinity Mobile concerns addressed and resolved. We do appreciate you and your business! We'll always be here if you need us in the future.-Richard
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