Xfinity not honoring agreement

Xfinity is NOT HONORING there agreement to reduce my bill by $10 when I provide banking information. I previously contacted this forum and was assured the issue would be resolved in 45 days. It has not been resolved. Xfinity is also not replying to a reply I had to a prior post here. Xfinity takes your money fast but if you have a problem you cannot get ahold of them. This is criminal behavior! SOMEONE HELP ME!!!!!!

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user_hof0wx

Visitor

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4 Messages

12 hours ago

follow-up, if I do not get help I am contacting the FCC.

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XfinityEmilyB

Official Employee

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2.4K Messages

12 hours ago

user_hof0wx Thank you for taking time out of your busy day to let us know that you're not seeing the $10 discount after enrolling in both paperless billing and autopay with a bank account on file. You've reached the perfect place to get help with your Xfinity service and we'll stick with you until you confirm this is resolved.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.

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Billing

user_hof0wx

Xfinity not honoring agreement

user_hof0wx

XfinityEmilyB

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