Hello user_jk5xkn! Thanks so much for reaching out to us on our Xfinity Forums. We have a wonderful community here that can help out with almost every Xfinity service and account question. I hope that you are having a great Thursday!
Recently I have been working with a few customers regarding their accounts and upcoming increases we are seeing for promotions setup about 12 months ago. With the promotions ending there has been an increase to the account.
I would love to explore our products and services with you to see if there are any options to help bring you the best service and pricing available. Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.8K Messages
1 hour ago
Hello user_jk5xkn! Thanks so much for reaching out to us on our Xfinity Forums. We have a wonderful community here that can help out with almost every Xfinity service and account question. I hope that you are having a great Thursday!
Recently I have been working with a few customers regarding their accounts and upcoming increases we are seeing for promotions setup about 12 months ago. With the promotions ending there has been an increase to the account.
I would love to explore our products and services with you to see if there are any options to help bring you the best service and pricing available. Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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