Visitor
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1 Message
Xfinity mobile scam
I switched from Verizon over a year ago. I went directly into the store and spoke to two separate employees. I was paying over $120/mo with Verizon and I wanted to make sure that my price would never be that high. The two employees both reassured me that the price for 2 lines was 30/mo for the entire time I would be with them. I bought 2 new phones so my bill was roughly $80/mo. Just recently my bill shoots up to $120/mo. I am now told that there was some promotion applied to my account for the first year. Xfinity will not honor the original agreed amount. I spoke to someone on chat and they basically called me a liar and that there was nothing that could be done. If your employees are lying to customers, I question the entire company’s business practices.


XfinityVianney
Official Employee
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2.9K Messages
28 days ago
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user_69p3zt
Contributor
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16 Messages
27 days ago
Many Xfinity mobile issues - they are known for fraudulent billing. Use chat got to explain situation and [Edited: "Solicitation"]
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