Xfinity Mobile Scam

The phone has arrived.

I was chatting with Xfinity yesterday (which now I'm convinced wasn't a real person) and they said I would recieve a copy of my contract within 30mins. It's been over 12hrs and I still don't have it. They said it would detail everything including the conversation when I initially called about my internet service bill increasing.

How do I get a copy of my signed contract? It feels really shady I can't even get a copy of my contract.

Let's take a closer look at things so that we can help resolve this for you, @AngryFT2026. Could you please send our team a direct message to continue?

How to send us a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@AngryFT2026

The email for changes can take up to 3 days once the order/changes to the account occurs. You can find your contract and legal agreements in My Account by following the link: https://www.xfinity.com/support/articles/my-account-find-contract

To assist you further here are the steps:

Find your legal agreements and contract

To view your contract or legal agreement, go to Legal Agreements and Contract. You may need to log in first.

You can also follow these steps:

1. Log in to your Xfinity account.
2. Click the Account icon.
3. Select Account and Identity.
4. Scroll down to LEGAL AGREEMENTS AND CONTRACTS and select Legal agreements.
5. You'll see a list of your legal documents

It only shows the Terms and Conditions for stored payment methods.

@AngryFT2026 - The article you visited is the correct official guide, but sometimes navigating the account dashboard directly can bypass any broken links. If you haven't already, try these direct steps: Go directly to xfinity.com/myaccount and sign in with your primary Xfinity ID. Look for the Settings tab (usually a gear icon or a tab at the top/side depending on whether you are on a desktop or mobile browser). Under the Account Settings or Billing section, look for a link specifically labeled Legal Agreements & Contract or Legal Documents. Note: If you only see stored payment terms there, it usually means the system hasn't fully finalized or uploaded the PDF of your latest residential service agreement yet.

If the website isn't displaying it correctly, the mobile app sometimes pulls from a different cache. Open the Xfinity app and sign in. Tap the Account icon/tab. Scroll down to the Account settings section and look for Legal agreements.

If you just agreed to a new promotional term or changed your plan yesterday, it is very common for the official legal PDF to take 24 to 48 hours to fully generate in the backend system and trigger the automated email. Because it hasn't appeared yet, the system is likely still processing the order completion.

Please let us know if you find it, or if you don't after the next day or so and want us to take a closer look.