Visitor
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2 Messages
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was added to lower my monthly bill. They assured me I didn't need a phone line with them, just that they were sending me a FREE phone. Not only do I see a balance on this phone, it's saying I have to activate it to keep my internet promotion. I've been with Comcast/Xfinity for years, and apparently I'm even a Platinium member. This whole process was a scam and a lie.
Has anyone else experienced this? I do not want this phone and I didn't not want this phone. I actively tried to tell them no but they kept pushing saying it was FREE.
XfinityRay
Official Employee
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4K Messages
16 hours ago
Hi there,@AngryFT2026! Thanks for reaching out about the phone. We can check further on the service. We do a free unlimited line promotion for 1 year. With devices, promotions are applied over 36 months. The line has to remain active in order to receive the full amount of the promotion. If you cancel the line before then, the promotion is ended so the remainder of the cost for the device is applied to the account.
The free line discount does not affect your internet promotion or the cost of that. You can see the promotion for your internet on your statements found in the Xfinity app or on our website. We also send an email confirmation with the details after approving your order.
This link shows how to return the mobile device if you do not want to keep that, https://www.xfinity.com/support/articles/returns-and-exchanges. When the device is returned, the line would be canceled.
Has the phone arrived at your home already?
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