Visitor
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2 Messages
Xfinity mobile keeps charging me every month even after my account isn’t active
Hello, I have been charged every month even when I cancelled Xfinity mobile service and ported to a different carrier. Not sure where to call or chat as all lines are asking me to activate the mobile service which is the opposite of what I want to do. Any help would be beneficial.
XfinityJamesC
Official Employee
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2.6K Messages
23 days ago
Greetings, @user_krfz2b! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this billing issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_krfz2b
Visitor
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2 Messages
23 days ago
Thanks. I sent a direct message to Xfinity support with my info. I’ll wait to see when this gets resolved
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