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user_433050
1st Topic
Originator

Visitor

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5 Messages

Friday, August 12th, 2022 8:20 PM

Closed

XFINITY MOBILE is sending a collections agency after me after they told me my fraud case was closed.

I need to talk to someone about a fraud case that comcast told me was resolved over 6 months ago. A collections agency recently mailed me a letter stating that I owe them money from the fraudulent account that comcast already said they resolved. 

Question

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Updated 

3 years ago

429

1

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XfinitySara

Official Employee

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1.7K Messages

3 years ago

Hey there, @user_433050! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any other questions or concerns regarding your residential service(s) by creating a new post, and we'll be here 24/7 to assist you however we can!

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user_433050

Visitor

 • 

5 Messages

@XfinitySara​ Every time I call these numbers, you people refuse to help me or provide any information. Just posting this for exposure, you people are acting in a borderline predatory manner. Refusing to give me information on fraudulent purchases in my name.

3 years ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_433050 I'm sorry to hear this has been your experience. I would like to assist in turning this experience around. To begin, can you please DM your name, your contact about, and any additional details that will help in this matter. I look forward to hearing back from you on this matter! 

 

To send a "Peer to peer" message:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 years ago

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