14 Messages
Xfinity mobile & Internet
I have a complaint and it’s frustrating using your service. It won’t even allow me to post.
14 Messages
I have a complaint and it’s frustrating using your service. It won’t even allow me to post.
XfinityThomasC
Official Employee
•
2K Messages
3 months ago
Hello, @user_o0f10s this is not the experience we want for our customers. Please tell the community what is happening with the service, so we can help.
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user_o0f10s
14 Messages
3 months ago
I have attempted to use xfinity mobile twice in 3 years. I spoke to an agent that advised I could save money switching however my 1st attempt failed. I reached out to order service and called back to cancel it 2 days later fast forward 8 months my credit report reflects I owe xfinity hundreds of dollars for a cancelled service. It took emails and over 8 phone calls to get this corrected. Today I decide to try again it took 5 calls on the first call I was told it would be 35$ plus tax the system started having issues 3 calls later the system works however I have to pay 95$. I understand companies try to get the most money possible however the economy is horrible now and I never get what I request. It’s always a catch or an additional fee. I will eventually leave xfinity and go back to AT&T because there are never any issues or changes.
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