Visitor
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1 Message
Xfinity Mobile Device (watch) Payment Issue for 7 months!
I have been fighting the watch device charge on my account since February of this year! I have to call Xfinity every month to ASK to remove the device charge PERMANENTLY because I was told I had to get a new watch (that I wouldn't have to pay for) after Xfinity assigned a NEW phone # to my watch...a different one than my mobile #. I am told every month it will be fixed ....it is not. I have been told that I HAVE to go into a store to get it corrected, I've been to 2 stores (1 "corporate" store) and still no one can fix it.
I've terminated my mobile service this month w Xfinity because of this issue. But I STILL need the remaining balance of the watch device REMOVED from my account.
Is there ANY ONE IN THE ENTIRE COMPANY THAT CAN DO THIS?????????????? This is absolutely insane!!!!!!!!!!!!!!!!!!
Are there ANY 'official employees' out there monitoring these threads that can actually do something to fix this?
XfinityAngie
Official Employee
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3K Messages
28 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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