3 Messages
Xfinity Mobile deceptive marketing, fraudulent charges and stole my iPhones and never provided trade in credit
I traded in 5 of my iPhone 15 as device credit so I can get the iPhone 16’s for my family. They never applied any credits, stole my phones and I’ve called 9 times and each time on phone for over an hour. Every single time they tell me something different but pretty much they’ll make up any lie to buy time because the offshore employees have no clue what they are supposed to do… their entire is very poor and they don’t understand the issue, but a few times I spoke to someone who did and made multiple ticket claims with 0 resolution.
im honestly desperate and stressed out of my mind with Xfinity mobile and honestly don’t know what to do at this point. It’s been 4 months. I’m going to file a fcc complaint, a bbb complaint, and see if I can file a class action lawsuit with other customers which have similar issues. A quick google search showed this has happened to hundreds of customers.
Xfinity mobile is the bigger fraud out there… I’ve been a Xfinity comcast customer for 17 years. Joined Xfinity mobile as soon as they offered mobile service but over the years it’s been nothing but bad service and excessive charges.
literally stole 5 iPhone 15’s. They did the same thing a few years ago but I let it go, but not this time, I could have sold those paid off phones for a couple thousand dollars.
XfinityLinda
Official Employee
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1.8K Messages
3 months ago
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user_pcgmuf
Visitor
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1 Message
28 days ago
They falsely purchased 2 cell phones off my account I never asked for and refuse to pay me back for the cellphones I returned. I'm a single mom and call them every week it's been almost 2 months. I'm looking into a lawsuit because they've been known to do things like this since their case in 2018.
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user_gddytk
Visitor
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1 Message
13 days ago
This is my exact same story! I just filed ftc complaint. Going to do the rest. I have spent hours like you on customer service with empty promises. They even say they can see all of my information about my trade ins and they should have been paid. This latest time, they said there was a glitch with the credits and they had a special team working on emailing me the funds. I’m so angry!
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user_ay92cd
Visitor
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3 Messages
14 hours ago
I was a victim of fraud, though I am beginning to think they have insiders committing the fraud. Directed to the "mobile fraud" department which has given me a different answer each time I call. It's all b/s and I'm sure they are hoping I will just get frustrated enough to forget. I too have been a Comcast customer for over 10 years and joined Xfinity mobile when they offered it. Now, due to their fraudulent activity I will be changing everything from Comcast, including internet. I hope these posts keep someone else from changing over to their services.
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