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Tuesday, June 11th, 2024 4:17 PM

Xfinity Mobile - Debt Collection for a serviced already cancelled

Hi,

I received an email from Sequium, who claims to be a debt collector, stating I’m owing from Xfinity Mobile $55.69, as of 6/9/24. I cancelled the Xfinity mobile service on 2/9/24, and no longer have access to the mobile account. Since the cancellation, I’ve been receiving emails about the Xfinity mobile billing statement. I called in multiple times to notify of the false billing statements and the amount that I do not owe. Can the team help resolve this problem once and for all? It has been very frustrating having to call in many times and now the debt collection.

Official Employee

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1.5K Messages

1 month ago

 

user_sjlykx, Hi there! We appreciate you for taking the time out of your day to contact XFINITY over our forums page for help with that collection notice. I want to ensure you are provided with the best support possible. Can you tell me little more about your concern and what happened when you called in? Were you provided with any additional information? Have you also tried texting 888-936-4968, or reached out to our secure online chat, where an XFINITY Mobile expert is available 24/7?
 

-Text Message: 1 (888) 936-4968

 

-Phone: 1 (888) 936-4968

 

-Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

7 Messages

[Image Removed: "Personal Information"]

@XfinityGabriel​ When I called in, the agents reassured that they had my Xfinity mobile service cancelled. I even asked for a confirmation number and a cancelled confirmation email to be sent via email, which I received. Please see attached image.

(edited)

Official Employee

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1.5K Messages

 

user_sjlykx, Thanks for sharing these details. In order to research this further on my end, I will just need to pull up the account to take a look at what's going on. To get started, would you mind sending over a direct message with your first/last name and full address? You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

[Edited: "Personal Information"]

(edited)

Official Employee

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1K Messages

Hi there, @user_sjlykx Thank you for taking the time to reach out regarding your Xfinity Mobile concerns. Since we are on a public forum, for your protection please delete the post that has your name, address, and please send that back to me in a DM.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

1 month ago

Xfinity Mobile has continuously charged me monthly until April-May 2024, even after I cancelled in February, 2024. But the most outrageous thing is that I received a debt collection for something I did not owe, this could potentially ruin my credit. I've seen many individuals have the same issue with being charged for cancelled service. If Xfinity as a company doesn't fix this, we'll be forced to take legal action.

(edited)

Official Employee

 • 

1K Messages

I understand your concerns, @user_sjlykx please DM me your full first and last name along with your full-service address so that I can assist you further with your Xfinity Mobile concerns.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

@XfinityRichard​ Full name and mailing address were sent.

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