Xfinity Mobile Complaint Issue

I've been charged for 15+ months for service i never used and now it's been sent to collections.

Responses

XfinityDena

Official Employee

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3.2K Messages

5 months ago

Thank you for reaching out. I would be happy to take a look into this issue with you. Was this service on your account or were you charged for someone else's account? @user_poulol

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user_poulol

5 Messages

@XfinityDena this was on my account and I wound really need to explain the circumstances...

How can we discuss this directly?

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5 months ago

0

Thank you for that clarification @user_poulol Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 months ago

0

EG

Expert

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110.2K Messages

5 months ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_poulol

5 Messages

Thank you. Am I to expect someone to reach out to me to resolve this issue? I've spoken with customer service Mobile and been in an actual physical multiple times since July and now it's been sent to collections. Please advice

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5 months ago

0

U

user_poulol

5 Messages

Been in an actual physical *location

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5 months ago

0

U

user_poulol

5 Messages

Helloooo? Is anyone still there?

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5 months ago

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XfinityBillie

Official Employee

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3.3K Messages

@user_poulol Thank you for taking the time to reach out to us here on our Xfinity Forums. We would love to help you with your concern regarding Xfinity Mobile. Please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 months ago

0

Billing

user_poulol

Xfinity Mobile Complaint Issue

XfinityDena

user_poulol

XfinityDena

EG

user_poulol

user_poulol

user_poulol

XfinityBillie

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