Xfinity Mobile Cancellation, Return and Refund

I was promised with cable/ mobile bundle my bill would be lowered and I would receive a free I pad for just a disclosed one time charge of $67.50 (3/25/25). That was not the case. After signing up I now had 2 separate bills that were in fact more than my original. As follow up I was told the first xfinity mobile would have another one time charge of $66.03 (5/23/25) and I had to sign up for paperless and automatic payments for my bill to get reduced. That’s 2 separate one time charges and 2 more separate requirements to fulfill the lowered bill expectation given me to me when signing up that were not disclosed. My bill was not lowered. I remember saying in the chat … this sounds too good to be true. Turns out it was. The practices by Xfinity mobile to get me to sign up were extremely deceptive. And undoing this whole situation has proved to be almost impossible with the practices in play for Xfinity.

As of today, 147 days later I have not received a refund for the initial charges associated with Xfinity mobile. The account canceled and device returned. I received no services and have no mobile equipment. Below is a timeline of my contact with Comcast Xfinity Mobile. As you will see I did not activate the Ipad upon delivery. My family was away on vacation for several weeks that month. It was activated 1 month later. If I had not delayed the activation may be this would have not been such a nightmare to return but I am not so sure.

Timeline ….

• 3/25/25 - Ipad ordered / Order number: [Edited: "Personal Information"]
• 4/1/25 – Ipad delivered. Delay with Fed Ex delivery.
• 4/2/25 - Signed up for automatic payments. Fun fact … once you sign up for auto pay you cannot un-enroll from auto pay.
• 5/1/25 - Activated Ipad
• 5/29/25 – Chat to cancel. Directed to store.
• 5/29/25 - Went to local store to return Ipad. Refused to take in to possession because it was after 14 days. Escalated to manager. Was issued a fed ex label to return to Xfinity direct.
• 6/5/25 – Chat for follow up.
• 6/13/25 – Ipad retuned to Xfinity with prepaid label issued by Xfinity. Fedex tracking #
• [Edited: "Personal Information"]
• (DELIVERED, Friday 6/13/25 at 11:53 AM, Signed for by:
• [Edited: "Personal Information"]
• )6/17/25
• Chat for follow up.

• 6/20/25 – Contacted by Xfinity via phone to unlink device from my icould. Agent walked be through steps.
• 6/23/25 – Chat for follow up.
• 6/23/25 – Xfinity mobile line service canceled
• 7/7/25 – Ipad mailed back to my residence with no documentation or explanation.
• 7/10/25 – Chat for follow up. Directed to local store.
• 7/10/25 - Contacted store to return Ipad for the second time. Issued prepaid label by Xfinity.
• 7/24/25 - Delivered to Xfinity Fedex tracking #
• [Edited: "Personal Information"]
• (Delivery Date, Thu, 07/24/2025,11:39am, Received by
• [Edited: "Personal Information"]
• )

• 8/12/25 - Chat for follow up. Spoke with representative on phone Alvin. Issued escalation. Refund promised with 48hours.
• 8/18/25 – Chat for follow up. Contacted local store. NO RESOLUTION. NO CREDIT. NO ANSWERS.

I don’t know what else to do. I have had countless chats multiple store visits, and several calls. Hours wasted for a refund of charges $133.53. I have done everything requested of me from Xfinity to cancel, return and refund. I have followed up on my own knowing if I didn’t it would never be resolved. How can such a successful company give you such a run around? Even still when I chat or call about this issue, Xfinity continues to try and sell me mobile and push for a sign up. It’s unbelievable. It is now more about principal than dollars.

I do not take filing formal complaint lightly as I am in the customer service industry as well. I understand situations can be complex and a resolution can take time and have to go through the necessary steps. I have completed the steps on my end, followed up time and time again and can get no straight answer or resolution. Help!