Visitor
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3 Messages
Xfinity Mobile Billing Issue
I visited the xfinity office to pay off my phones and switched away from Xfinity to a different mobile carrier in early March. Till this day, Xfinity continues to bill me every month. What's going on?
XfinityEricB
Official Employee
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2.4K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_a9zpzz
2 Messages
29 days ago
I have the same issue and Xfinity is being clueless of what’s happening, despite of all the charges are coming.
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