Visitor
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1 Message
Xfinity mobile bill increased without prior notice
I was with Xfinity internet service and mobile service since 3 years. Disconnected my internet service on December 2025. Before disconnecting internet service, I had called customer service and asked that, there should not be any increase in mobile bill and they confirmed and disconnected internet service. Now they increased Xfinity mobile bill 34 dollars more and saying because of internet service disconnect, they added this standalone service. Really unfair. Can I get help to resolve this? Or better to move to other provider?
XfinityBenny
Official Employee
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1.3K Messages
7 hours ago
@user_sgypcf Thanks for adding a post to the community. Xfinity Internet customers get an amazing benefit, in qualifying for Xfinity Mobile service. The Xfinity Mobile prices are available because of that partnership, and is available only to Xfinity customers. If the service is stopped, mobile customers can still keep their service active with a line access fee. It is added to the mobile account, as it is no longer tied to the Xfinity Internet service. Check out all the details here https://www.xfinity.com/support/articles/xfinity-service-cancellation-details.
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