Visitor
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1 Message
Xfinity Mobile balance in collections, request for billing review
I have an Xfinity Mobile balance from a line ordered in 2023 that is now with a collection agency. Before I ordered, I was told by phone that the phone and service were free with my internet plan as long as I kept my Xfinity service, and I have kept it. I would like a review of the billing and for this to be escalated to the Xfinity Mobile Executive team. I can send my account details by direct message.
XfinityTommy
Official Employee
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3.3K Messages
3 hours ago
user_axzd6s Appreciate the post! We would love to help coordinate a resolution for this situation. I will just need to grab some basic information to get that in motion. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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