Visitor
•
1 Message
Xfinity Mobile Autopay can't turn off
I have never had Xfinity Mobile service. However, after I canceled my Xfinity TV service, I was somehow automatically enrolled in Xfinity Mobile AutoPay, and I have continued to be charged every month.
Since I do not have any Xfinity Mobile service, I cannot even access or manage the account to turn off AutoPay. I don’t understand why I am being billed for a service I never signed up for or used.
This is extremely frustrating and unacceptable. Please stop these charges immediately, disable the AutoPay, and refund all charges that were made without my authorization.
XfinityRaf
Official Employee
•
1.6K Messages
2 hours ago
Hi there @user_e7ilgs. We can investigate why you are being charged for mobile service. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0