XFINITY informed me auto pay is mandatory for services. In view of payment activity starting with November-December 2022-November-December 2023 12 payments received o total a due. After paying December 2023 payment another auto pay of total below taken on Jan 2,2024. Reporting another payment due on regular scheduled. Auto pay day 13th of each month.  A similar situation happened last year and I had to fight hard to get a refund months later due to the company’s poor or lack of commitment to customers that put trust in XFINITY to manage personal funding as agreed.  Agreed to an auto pay for the 13th of each month. However XFINITY takes money from my account when they choose to do so without reasoning or more importantly no respect to other bills scheduled for payment at the start of the month like mortgage or car note. When trying to settle this huge problem ask XFINITY wants escalate the situation to no where. I’m done with this messy management of my money that takes and do not give back because they’re always right according to my experience. Auto pay with this company is unacceptable. XFINITY please take responsibility for your errors. You do not take money on dates not agreed by customer. Auto pay is supposed to recognize when the customer pays around scheduled auto pay dates but does this instead.