Visitor
•
1 Message
Xfinity Mobile agent lied about deal
On 4/10/26 around 4.30 pm xfinity agent Michael (said that was his name) told me that after paying the $24 tax and 10$ line charge the phone was free and the line charge was 10$ a month. The contract said $55 mo. Line charge and $11.11 mo. Phone payments. I returned the phone unopened FedEx pkg to Xfinity White Marsh April 15th and still haven't received a credit for the $35.11 charged.
XfinityRoberto
Official Employee
•
2.3K Messages
17 days ago
Good morning and welcome to Comcast @JWKIOTE. Thank you so much for reaching out to us regarding your mobile concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
0
0
user_2hrdqu
Visitor
•
3 Messages
17 days ago
Yes, they do lie all the time. They did the same to me telling me they would reverse the extra amount I was charged when my promotion ended and that they would adjust my package to what it was. It was a lie not only did they charge me more the following week I had to call and for 20 dollars more of the original price I had I now have less channels. And they said they couldn’t do what they said. Xfinity is the worse. [Edited: "Soliciting"]
(edited)
0
0