Skip to main content
Breadcrumbsz
1st Topic

Visitor

 • 

4 Messages

Thursday, April 16th, 2026 3:51 PM

Xfinity mobile account not resuming

Hey I paid my my past due balance for my xfinity mobile account yesterday but it still hasn’t turned back on for me.

Question

 • 

Updated 

1 month ago

41

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

118.1K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinitySeth

Official Employee

 • 

1.1K Messages

1 month ago

Happy Thursday Breadcrumbsz and thanks for reaching out in our community for help with your Xfinity Mobile service 👍 We appreciate you clearing any past-due balances you had on the account, so there certainly shouldn't be anything baring you from using the service as long as it's caught up on. When you log into the Xfinity app and check you mobile billing, does your balance reflect the payment made?

 

5

0

Breadcrumbsz

Visitor

 • 

4 Messages

Yes it says it’s now at 0 but it still says disconnected. Do I have to wait another 24 hours for it to reconnect because I’ve already waited a good bit

Like

Reply

1 month ago

0

XfinitySeth

Official Employee

 • 

1.1K Messages

With the balance reflecting $0, your service should for sure be live. We don't have immediate access to restore services for our mobile lines through this channel, so I would recommend reaching out directly to our Xfinity Mobile support team at xfinity.com/xfinityassistant/?channel=xMobile.

If the mobile support team isn't able to get things going again for you, please come back and let us know, and we can escalate things to a higher mobile team if needed 👍

Like

Reply

1 month ago

0

Breadcrumbsz

Visitor

 • 

4 Messages

Looks like the team isn’t available right now, you think you could get your higher mobile team to help me out that would be great.

Like

Reply

1 month ago

0

XfinityThomasA

Official Employee

 • 

3.5K Messages

 

Breadcrumbsz - Our team would be happy to help in every way we can. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

Breadcrumbsz

Visitor

 • 

4 Messages

@XfinityThomasA​ hey Thomas, I talked with another team member and he closed my mobile account and now I don’t even see my mobile account on my Xfinity account. I already paid over 200$ and feel like I’ve been scammed please help me

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here